Refund Policy

Last updated: 9 October 2026

You can request a full refund of a credit pack within 14 days of purchase if you have not used any credits from it. If a download failed or the file was unusable because of a fault on our side, we refund or return the credits spent on it, whenever it happened.

To request a refund, reply to your Paddle receipt or write to hello@ildar.space with your order number (it starts with txn_). Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to payments and handles returns.

On your card statement the charge appears as PADDLE.NET* with the seller name portfolico — that is the account urban:EXPORT sells through. Refunds go back to the original payment method. Credits used for downloads that worked are not refundable.